How can I contact Riverty Back in Flow?
Riverty Back in Flow is always at your service. You can reach us via:
Contact form:
send us a message via Contact or from your personal environment. After logging in, you will find all the important information and details about the outstanding debt. Easily choose the payment option and solution that suits you best.
Or from your personal space. After logging in, you will find all the important information and details about the current debt. Easily choose the payment option and solution that suits you best.
WhatsApp: a quick and simple answer to your question? Then send us a message on +32 784 856 02
Phone: we consider personal contact and advice very important. Call us on telephone number +32 288 090 99. Make sure you have your case number to hand during the phone call.
We are at your service at the following times: Monday to Friday: 8:30 - 17:00
When you contact us by telephone, please have your file number ready. For reasons of confidentiality, we will ask you a few questions at the beginning in order to compare your data with the information available in our system.
Michael Wagner, Director of the Service Dialogue Centre, explains: ‘Data matching is important and serves data protection purposes. It's how we identify callers and ensure we don't pass on information to uninvolved third parties.’
All information in one overview - 24 hours a day
Would you like to finalise your payment, dispute or claim via this portal? Then enter your file number directly on the home page. This will take you to the payment overview with various options. You can also check the current status of your claim at any time in your personal area. To find out more, see the frequently asked questions about logging in and paying your claim.
Processing your request
Depending on your request, we may need additional documents from you for clarification. You can submit these documents to us online in the ‘messages’ section.
| Your request | Required documents |
Deadline due date: You paid the arrears before the due date and want to send us proof of this. | A screen print of a bank statement on which the payment and payment description is clearly visible - other amounts may be rendered illegible. |
Recovery: You have an objection to the claim or you have previously submitted your objection to the creditor. | Correspondence and any documents of interest such as proof of termination, proof of mailing or delivery, other relevant correspondence or confirmation from the creditor. |
Authorization: You submit a request on behalf of another person, such as a family member, carer, debt relief worker or legal representative. | Authorization or order. |